It is a unique number along with the barcode that allows you to identify and track your shipment on our web portal.
This could have reached beyond the expected delivery date, please reach out to us via web chat/email and our agent will be able to assist you.
Yes, you need to get in touch with our customer service team via email/call.
We sincerely regret for the inconvenience caused. In normal scenario our estimated delivery window is generated by the route our driver takes for the day, however some unforeseen delays such as traffic, road closures and diversions may result in missing the delivery window. If we are pre-notified by the driver about any such delays we inform the customer and provide the new delivery window.
It’s the responsibility of the sender to ensure the products are packed in ship worthy condition. We suggest you to get in touch with the company who sent you the item. You may arrange for a product replacement or a refund from them.